1. Grammar - We guarantee that all our reports are checked for proper grammar and spelling so your case and evidence does not get dismissed based on a technicality.
2. Accountability - We guarantee that reports will be turned into our clients within a reasonable amount of time with facts.
3. Integrity - We guarantee not to lie about or "Sugar Coat" information and giving you our 110% on all your cases whether big or small.
4. Treatment of Clients - We guarantee to be compassionate about our clients, their cases, and to be passionate about what we do.
5. Confidentiality - We guarantee that your privacy will be upheld when it comes to your information and our cases. Your Privacy is our concern.
· We guarantee to be on time for every investigation.
· We guarantee to be on-site at the location of the investigation and not somewhere else. There is no ghosting.
· We guarantee the investigator will actually be doing work and not playing on their phone or messing around on their computer.
· We guarantee 10 seconds of video every hour, whether something happens or not, showing proof that we are working on-site.
· We guarantee you will get video, whether something happens or not.
· We guarantee you will get a free written report with each case. There is no extra cost for the written report. (Costs apply, if it must be printed)
· We guarantee there is no charge for video. There is no extra cost for video obtained.
· We guarantee a follow-up summary within 24 hours via phone, if requested.
· We guarantee that we will communicate with you via text message, if requested.
· We guarantee that we will deliver documents digitally so you do not have to wait.
· We guarantee surveillance will start on time, every time.
· We guarantee you will receive an update within 12 hours of surveillance ending.
· We guarantee if we miss time or show up late, we will stay to make up time lost.